Advancing a relational approach through online education: A mixed methods assessment in older adults' care

Alison Craswell; Mariana S. dos Santos Ribeiro; Natasha Hubbard Murdoch; Sandy Whitford; Thomas J. Murdoch; Sharon Anderson; Jasneet Parmar; Roslyn M. Compton

doi:10.1111/ajag.70001

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Advancing a relational approach through online education: A mixed methods assessment in older adults' care

Journal article

Open access

Peer reviewed

Advancing a relational approach through online education: A mixed methods assessment in older adults' care

Alison Craswell, Mariana S. dos Santos Ribeiro, Natasha Hubbard Murdoch, Sandy Whitford, Thomas J. Murdoch, Sharon Anderson, Jasneet Parmar and Roslyn M. Compton

Australasian Journal on Ageing, Vol.44(1), pp.1-11

2025

DOI: https://doi.org/10.1111/ajag.70001

PMCID: PMC11845944

PMID: 39985264

Appears in UniSC Diversity and Inclusion Research Collection

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Abstract

aged

caregivers

distance

education

health education

nurse patient relationship

nursing assistants

UniSC Diversity Area - Life Stages

Objective To evaluate the experience of health-care workers who completed an online professional development program designed to support family carergivers in care teams in personal care homes. The evaluation focussed on issues of access and uptake of education modules. Methods An explanatory sequential mixed methods design was used to include data from posteducation surveys, and online module analytics of use, to inform interview questions. Demographic data, survey data and video analytics were described. Focus group data were analysed using reflexive thematic analysis. Mixed method data integration enabled inference development. Results Across eight personal care homes located in Canada and Australia, of 114 health-care workers (mainly care aides) who commenced the online education modules, 89 watched and completed the postassessment. Most agreed that the educational content increased their understanding, and the videos increased their knowledge. Ten participants took part in focus groups interviews. The education was perceived as another way to learn and was considered beneficial for individual and team practice. Health-care workers found it difficult to find time to undertake learning opportunities outside work when their lives were busy and involved other responsibilities or multiple jobs. The need for organisational support to coordinate time during work to undertake work-related learning was highlighted. Conclusions Caregiver-centred care education exemplifies enhancing relational care among health-care staff and family caregivers, beneficial for individual and team practice. By valuing education for health-care workers through creating opportunities for staff to engage during work time, a cultural environment that embodies continuous learning can be created in sectors caring with older adults.

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Title: Advancing a relational approach through online education: A mixed methods assessment in older adults' care
Authors: Alison Craswell (Corresponding Author) - University of the Sunshine Coast, Queensland, School of Health - Nursing
Mariana S. dos Santos Ribeiro - University of Saskatchewan
Natasha Hubbard Murdoch - University of Saskatchewan
Sandy Whitford
Thomas J. Murdoch - University of Saskatchewan
Sharon Anderson - University of Alberta
Jasneet Parmar - University of Alberta
Roslyn M. Compton - University of Saskatchewan
Publication details: Australasian Journal on Ageing, Vol.44(1), pp.1-11
Publisher: John Wiley & Sons, Inc.
Date published: 2025
DOI: 10.1111/ajag.70001
ISSN: 1741-6612
PMID: 39985264; PMC11845944
Copyright note: © 2025 The Author(s). Australasian Journal on Ageing published by John Wiley & Sons Australia, Ltd on behalf of AJA Inc. This is an open access article under the terms of the Creative Commons Attribution-NonCommercial-NoDerivs License, which permits use and distribution in any medium, provided the original work is properly cited, the use is non-commercial and no modifications or adaptations are made.
Data Availability: The data that support the findings of this study are avail-able upon reasonable request from the corresponding au-thor. The data are not publicly available due to privacy orethical restrictions.
Grant note: This work was supported by Saskatchewan Health Research Foundation (SHRF) and the Centre for Aging+ Brain Health Innovation (CABHI).
Organisation Unit: Healthy Ageing Research Cluster; School of Health; School of Health - Nursing
Language: English
Record Identifier: 991107246302621
Output Type: Journal article

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Collaboration types: Domestic collaboration; International collaboration
Web Of Science research areas: Geriatrics & Gerontology; Gerontology

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