A sociotechnical design toolkit for bridging the gap between systems-based analyses and system design

Gemma J M Read; Paul M Salmon; Natassia Goode; M G Lenne

doi:10.1002/hfm.20769

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A sociotechnical design toolkit for bridging the gap between systems-based analyses and system design

Journal article

Peer reviewed

A sociotechnical design toolkit for bridging the gap between systems-based analyses and system design

Gemma J M Read, Paul M Salmon, Natassia Goode and M G Lenne

Human Factors and Ergonomics In Manufacturing, Vol.28(6), pp.327-341

2018

DOI: https://doi.org/10.1002/hfm.20769

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Abstract

cognitive systems engineering

cognitive work analysis

design methods

design strategies

transportation

Cognitive work analysis (CWA) is a systems-based framework for analyzing complex sociotechnical systems; however, its ability to directly inform design has been questioned. The Cognitive Work Analysis Design Toolkit (CWA-DT) was developed to address this gap. This study describes the development, application, and evolution of the CWA-DT and examines the extent to which it provides a useful approach to design. The evaluation draws upon five case-study applications. In three applications, involving the design of public transport ticketing systems, railway level crossing environments and road intersections, the toolkit was used in conjunction with CWA. In addition, we present two case studies where the CWA-DT was used with other systems-based analysis frameworks (for the design of incident prevention strategies for led outdoor activities and systemic interventions to improve road safety) to illustrate the flexibility of the toolkit. Based on feedback from participants involved in CWA-DT design processes, it is concluded that it provides a useful approach for translating human factors analyses into design concepts. Additional applications and adaptations of the approach are encouraged.

Details

Title: A sociotechnical design toolkit for bridging the gap between systems-based analyses and system design
Authors: Gemma J M Read (Corresponding Author) - University of the Sunshine Coast - Faculty of Arts, Business and Law
Paul M Salmon (Author) - University of the Sunshine Coast - Faculty of Arts, Business and Law
Natassia Goode (Author) - University of the Sunshine Coast - Faculty of Arts, Business and Law
M G Lenne (Author) - Monash University
Publication details: Human Factors and Ergonomics In Manufacturing, Vol.28(6), pp.327-341
Publisher: John Wiley & Sons Inc.
Date published: 2018
DOI: 10.1002/hfm.20769
ISSN: 1090-8471; 1520-6564
Grants: A new complex systems approach to road trauma: Applying systems thinking to the fatal five, FT140100681, Australian Research Council (Australia, Canberra) - ARC
Application of contemporary systems-based methods to reduce trauma at rail level crossings, LP100200387, Australian Research Council (Australia, Canberra) - ARC
An innovative theory driven approach to enhancing situation awareness among road users in Australia, DP120100199, Australian Research Council (Australia, Canberra) - ARC
Understanding and preventing injury in the led outdoor activity domain: A theory driven approach to injury surveillance and prevention, LP110100037, Australian Research Council (Australia, Canberra) - ARC
A modelling approach to support the safe introduction of automated vehicles into the road transport system, DE180101449, Australian Research Council (Australia, Canberra) - ARC
Organisation Unit: Centre for Human Factors and Systems Science; School of Health - Psychology; School of Law and Society
Language: English
Record Identifier: 99450677802621
Output Type: Journal article

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Collaboration types: Domestic collaboration
Web Of Science research areas: Engineering, Manufacturing; Ergonomics