Journal article
A culture-oriented model of consumers’ hedonic experiences in luxury hotels
Journal of Hospitality & Tourism Management, Vol.45, pp.399-409
2020
Abstract
This study aims to address a gap in the hospitality literature by exploring how the multifaceted and richly blended nature of cultural elements in both Western and Eastern cultures is combined within luxury hotels to meet consumers' needs. A conceptual framework is developed and examined to delineate how cultural travel motivation influences luxury hotel consumers' interest in cultural factors and in turn affects their existential authenticity, hotel image, perceived value, satisfaction, and brand loyalty. A self-administered questionnaire was adopted for data collection from hotel consumers in the Six Senses Hotel Resort in China, registered as a UNESCO World Cultural Heritage Site. It examined cultural motivation, cultural interest, and attitudes to experiential authenticity, hotel image, satisfaction and loyalty. The results enhance the understanding of the mechanism by which cognitive cultural motivation and interest have significant effects on the emotional bonds that can form between consumers’ existential authenticity, hotel image and perceived value.
Details
- Title
- A culture-oriented model of consumers’ hedonic experiences in luxury hotels
- Authors
- Yang Zhang (Author) - Macau University of Science and TechnologyYu Xiong (Author) - East China University of Science and TechnologyTimothy Lee (Author) - Macau University of Science and Technology
- Publication details
- Journal of Hospitality & Tourism Management, Vol.45, pp.399-409
- Publisher
- Elsevier Ltd.
- DOI
- 10.1016/j.jhtm.2020.07.009
- ISSN
- 1839-5260
- Organisation Unit
- Sustainability Research Centre; University of the Sunshine Coast, Queensland
- Language
- English
- Record Identifier
- 99473608902621
- Output Type
- Journal article
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- Collaboration types
- Domestic collaboration
- Web Of Science research areas
- Hospitality, Leisure, Sport & Tourism
- Management
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Source: InCites