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A Socio-Technical Approach to Designing and Evaluating Industry-Oriented Applications
Journal article   Open access   Peer reviewed

A Socio-Technical Approach to Designing and Evaluating Industry-Oriented Applications

Shah J Miah, J G Gammack and Don Kerr
Electronic Journal of Information Systems Evaluation, Vol.15(2), pp.167-175
2012
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Abstract

Information Systems socio-technical view DSS design research
Over the past few years many views have emerged that maximize the utilization of design research in Information Systems (IS) application development. A recent insightful debate in the IS community has suggested two major design views in IS research: a) a pragmatic technical artifact orientation, and b) a theory-grounded user and meta-artifact focus. The first (pragmatic design-based) view focuses on explicit knowledge and on a step-by-step methodology for innovative artifact design and building. The second (theory-grounded) view more broadly emphasizes meta-artifact design in IS development and a more prescriptive guidance approach that is grounded in design research. The debate between these two views leads to the question: which method is more suitable for Decision Support System (DSS) design? In extending the debate on design views in IS research, this paper evaluates a DSS application through both the utility of the pragmatic and the socio-technical design research views. This helps create a methodological foundation for industry-oriented DSS design and evaluation. The findings suggest that both positions have merit, but the latter view of design science is more suitable for industry-oriented DSS design.

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