A Comparative Analysis of Self-Report and Psychophysiological Measures of Emotion in the Context of Tourism Advertising

Shanshi Li; Gabby Walters; Jan Packer; Noel Scott

doi:10.1177/0047287517733555

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A Comparative Analysis of Self-Report and Psychophysiological Measures of Emotion in the Context of Tourism Advertising

Journal article

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A Comparative Analysis of Self-Report and Psychophysiological Measures of Emotion in the Context of Tourism Advertising

Shanshi Li, Gabby Walters, Jan Packer and Noel Scott

Journal of Travel Research, Vol.57(8), pp.1078-1092

2018

DOI: https://doi.org/10.1177/0047287517733555

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Abstract

Commercial Services

Marketing

Tourism

emotion measurement

tourism advertising effectiveness

facial electromyography

skin conductance

destination advertisements

This study investigates the influence of emotional responses evoked by destination television advertisements on three common variables of interest when assessing tourism advertising effectiveness: attitude toward the advertisement, postexposure destination attitude and visit intention. In particular, this study used a combination of self-report and psychophysiological measures of emotion and explored the consistency between these two measurement techniques. A total of 101 participants were exposed to 18 existing destination commercials while their real-time psychophysiological responses and self-report data were collected. The results show that the influence of ad-evoked emotions on tourism advertising effectiveness varied according to the way emotion was measured. The effects of pleasure on tourism advertising effectiveness were much weaker when pleasure was measured physiologically than when self-report measures were used. Physiological arousal, however, was not found to be a significant indicator of advertising effectiveness. The results highlight the importance of valid and reliable measurement of emotion and raise concern over the possible overestimation of the relationship between self-reported emotional responses and advertising effectiveness.

Details

Title: A Comparative Analysis of Self-Report and Psychophysiological Measures of Emotion in the Context of Tourism Advertising
Authors: Shanshi Li (Author) - Xiamen University, China
Gabby Walters (Author) - University of Queensland
Jan Packer (Author) - University of Queensland
Noel Scott (Author) - Griffith University
Publication details: Journal of Travel Research, Vol.57(8), pp.1078-1092
Publisher: Sage Publications Inc.
Date published: 2018
DOI: 10.1177/0047287517733555
ISSN: 0047-2875
Organisation Unit: University of the Sunshine Coast, Queensland; Sustainability Research Cluster
Language: English
Record Identifier: 99450904402621
Output Type: Journal article

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Collaboration types: Domestic collaboration; International collaboration
Web Of Science research areas: Hospitality, Leisure, Sport & Tourism