A Collective Artefact Design of Decision Support Systems: Design Science Research Perspective

Shah J Miah; Don Kerr; Liisa von Hellens

doi:10.1108/ITP-04-2012-0041

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A Collective Artefact Design of Decision Support Systems: Design Science Research Perspective

Journal article

Open access

Peer reviewed

A Collective Artefact Design of Decision Support Systems: Design Science Research Perspective

Shah J Miah, Don Kerr and Liisa von Hellens

Information Technology & People, Vol.27(3), pp.259-279

2014

DOI: https://doi.org/10.1108/ITP-04-2012-0041

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Abstract

decision support systems

design research

domain knowledge

end user

Purpose - The knowledge of artefact design in design science research can have an important application in the improvement of decision support systems (DSS) development research. Recent DSS literature has identified a significant need to develop user-centric DSS method for greater relevance with respect to context of use. To address this, this study develops a collective DSS design artefact as method in a practical industry context. Design/methodology/approach - Under the influence of goal-directed interaction design principles the study outlines the innovative DSS artefact based on design science methodology to deliver a cutting-edge decision support solution, which provides user-centric provisions through the use of design environment and ontology techniques. Findings - The DSS artefact as collective IT applications through the application of design science knowledge can effectively be designed to meet decision makers' contextual needs in an agricultural industry context. Research limitations/implications - The study has limitations in that it was developed in a case study context and remains to be fully tested in a real business context. It is also assumed that the domain decisions can be parameterised and represented using a constraint programming language. Practical implications - We conclude that the DSS artefact design and this development successfully overcomes some of the limitations of traditional DSS such as low user uptake, system obsolescence, low returns on investment and a requirement for continual re-engineering effort. Originality/value - The design science paradigm provides structural guidance throughout the defined process, helping ensure fidelity both to best industry knowledge and to changing user contexts.

Details

Title: A Collective Artefact Design of Decision Support Systems: Design Science Research Perspective
Authors: Shah J Miah (Author) - Victoria University
Don Kerr (Author) - University of the Sunshine Coast - Faculty of Arts and Business
Liisa von Hellens (Author) - Griffith University
Publication details: Information Technology & People, Vol.27(3), pp.259-279
Publisher: Emerald Group Publishing Ltd.
Date published: 2014
DOI: 10.1108/ITP-04-2012-0041
ISSN: 0959-3845
Copyright note: Copyright © 2014 Emerald Group Publishing Limited. This article is © Emerald Group Publishing and permission has been granted for this version to appear here. Emerald does not grant permission for this article to be further copied/distributed or hosted elsewhere without the express permission from Emerald Group Publishing Limited.
Organisation Unit: University of the Sunshine Coast, Queensland; USC Business School - Legacy
Language: English
Record Identifier: 99448749502621
Output Type: Journal article

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Collaboration types: Domestic collaboration
Web Of Science research areas: Information Science & Library Science