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Understanding Value in the Market and Social Research context
Dissertation   Open access

Understanding Value in the Market and Social Research context

Michael W Gardiner
University of the Sunshine Coast, Queensland
Doctor of Philosophy, University of the Sunshine Coast
2019
DOI:
https://doi.org/10.25907/00660
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Abstract

determining value marketing value market research theory building
The process of market research offers organisations timely, relevant, targeted, and accurate information to enrich knowledge and enhance decision-making. The market research industry continues to evolve on several fronts. While the principles of market research remain constant, advances in technology, psychology, linguistics, and mathematics have influenced the application of market research. Equally, the expectations of clients and suppliers towards the practice and outcome of market research have evolved with the changing environment and practices. More recently, the introduction of big data and social media data streams has provided organisations with new streams of information. These changes to industry practice and the availability of new sources of information have made organisations question the value of market and social research. Thus, this research addresses the research question, How and why do clients and suppliers of market and social research determined value? Value, however, is a contested concept and one that needs to have a foundation before determining value for market and social research.

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