Improving the experiences of older adults following identity compromise and misuse: A systems thinking approach

Judy Watson

doi:10.25907/00108

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Improving the experiences of older adults following identity compromise and misuse: A systems thinking approach

Dissertation

Open access

Improving the experiences of older adults following identity compromise and misuse: A systems thinking approach

Judy Watson

University of the Sunshine Coast, Queensland

Doctor of Philosophy, University of the Sunshine Coast, Queensland

2021

DOI:

https://doi.org/10.25907/00108

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Thesis Open Access

Abstract

Cybersecurity and privacy

Human-centred computing

Information systems

Identity compromise and misuse response system

Identity information

Identity theft

Sociotechnical systems theory

Systems thinking

Identity compromise and misuse perpetrated by criminals in the global online environment, impacts on individuals, businesses, economies and government agencies. It can damage and/or undermine the operations of e-commerce, online banking, government online customer systems, community organisations and the wide range of other digital information and service providers. Contrary to public perception, identity compromise and misuse is not victimless. The impacts that victims experience extend beyond financial and can be devastating; damaging not only their finances but also their reputations, health and well-being. This research project was driven by the need to better understand the sociotechnical factors that influence the aftermath experiences of victims and the need to develop recommendations for interventions with the potential to optimise the response system performance for all system actors, including that of victims.

Details

Title: Improving the experiences of older adults following identity compromise and misuse: A systems thinking approach
Authors: Judy Watson
Contributors: Paul Salmon (Supervisor) - University of the Sunshine Coast, Queensland, Centre for Human Factors and Systems Science
Donald Kerr (Supervisor) - University of the Sunshine Coast, Queensland, USC Business School - Legacy
David Lacey (Supervisor) - University of the Sunshine Coast, Queensland, Cyber Institute
Awarding institution: University of the Sunshine Coast, Queensland
Degree awarded: Doctor of Philosophy
Publisher: University of the Sunshine Coast, Queensland
DOI: 10.25907/00108
Organisation Unit: Centre for Human Factors and Systems Science; Cyber Institute; School of Business and Creative Industries; University of the Sunshine Coast, Queensland; USC Business School - Legacy; School of Science, Technology and Engineering
Language: English
Record Identifier: 99589608902621
Output Type: Dissertation

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