Conference presentation
Capability Building leading to Innovation in Service Value Networks – Evidences from Industry Case Studies
Biennial Smart Conference & Expo, 11th (Sydney, Australia, 26-Jun-2013–27-Jun-2013)
Smart Conference
2013
Abstract
In order to succeed in highly competitive markets undergoing rapid technological advancement, professionals and academics have started to realise the importance of building dynamic capabilities. In the context of service companies, this is even more relevant as service firms are increasingly dependent delivering end to end services to their customers by integrating their core competence with other firms within a service value network. Thus, the necessity to investigate the dynamics of collaboration including partnering with their customers has implications for managers. As evident from literature as well as industry experience, collaboration offers unique opportunities to the partners when creating, designing and delivering new services. Value is co-created whilst attempting to combine, mobilise and realign complimentary resources and skills.
Details
- Title
- Capability Building leading to Innovation in Service Value Networks – Evidences from Industry Case Studies
- Authors
- R Agarwal (Author)S Sajib (Author)M Scerri (Author) - University of Technology SydneyWillem Selen (Author) - United Arab Emirates University, United Arab Emirates
- Conference details
- Biennial Smart Conference & Expo, 11th (Sydney, Australia, 26-Jun-2013–27-Jun-2013)
- Publisher
- Smart Conference
- Date published
- 2013
- Copyright note
- Copyright © 2013 The Authors. Reproduced here with kind permission of the copyright holder.
- Organisation Unit
- University of the Sunshine Coast, Queensland
- Language
- English
- Record Identifier
- 99448816302621
- Output Type
- Conference presentation
Metrics
43 File views/ downloads
965 Record Views