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Using cognitive work analysis and the sociotechnical systems approach to improve pedestrian safety at rail level crossings
Conference paper

Using cognitive work analysis and the sociotechnical systems approach to improve pedestrian safety at rail level crossings

Gemma J M Read, Paul M Salmon and M G Lenne
Proceedings of the 19th Triennial Congress of the IEA, pp.1-8
Triennial Congress of the International Ergonomics Association (IEA): Reaching Out, 19th (Melbourne, Australia, 09-Aug-2015–14-Aug-2015)
International Ergonomics Association
2015
url
http://www.iea.cc/congress/2015/574.pdfView
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Abstract

Design Practice and Management rail level crossing safety pedestrian behaviour system-based analysis sociotechnical systems theory cognitive work analysis
The sociotechnical systems approach argues that systems with adaptive capacity will be safer. However, this approach may conflict with current practice in safety management. We applied cognitive work analysis to understand the problem of pedestrian safety at rail level crossings and used the findings to evaluate the current design against the values of sociotechnical systems theory. The evaluation was conducted against indicators developed based on the sociotechnical literature and it is concluded that the existing design of rail level crossings does not align with the values. Recommendations for improving the design of rail level crossings are identified and discussed.

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