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Upper Management Defensive Routines Towards Enterprise Information Systems Use: Some Global Examples
Conference paper   Open access   Peer reviewed

Upper Management Defensive Routines Towards Enterprise Information Systems Use: Some Global Examples

Luke Houghton, Sue Abdinnour and Don Kerr
Proceedings of the 24th Asia-Pacific Decision Science Institute International Conference (APDSI), pp.75-83
Asia-Pacific Decision Science Institute International Conference (APDSI), 24th (Brisbane, Australia, 15-Jul-2019–18-Jul-2019)
Asia Pacific Decision Sciences Institute
2019
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Abstract

Information Systems ICT workarounds socio-technical systems defensive routines
This paper explores the idea managers in organizations, usually with big developed budgets, do you not have an adequate view as to how users work with different systems. Quite often these managers create defensive routines that give them a view of the system that is not in touch with reality. This is often coupled with an understanding of its adequacy from their own perspective but not from the perspective of those who use it on a day-to-day basis. This paper explores a case study in which the underlying defensive routines of managers are explored. Their implications are analyzed, and some recommendations are drawn based on the existing information systems work around and feral systems literature. The paper concludes with a summary of the potential problems with this approach for the development of systems integration.

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