Abstract
Libraries for many years have been trying to make the information-seeking process easier and more convenient for users. USQ Library, with its high proportion of off-campus students, has felt this challenge more keenly than most. Over the last 18 months, the Library has implemented federated search, interlibrary loans and off-campus delivery through a single interface. This paper explores some of the key issues in the planning and implementation of this initiative: risk management, management of competing departmental requirements, vendor relationships, client consultation, and other business and technical issues. The paper evaluates the impact of this initiative on the Library's service delivery and highlights future-proofing plans.