The maturity model concept as framework for assessing the capability of higher education institutions to address student engagement, success and retention : new horizon or false dawn?

John A Clarke; Karen J Nelson; Ian D Stoodley

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The maturity model concept as framework for assessing the capability of higher education institutions to address student engagement, success and retention : new horizon or false dawn?

Conference paper

Open access

The maturity model concept as framework for assessing the capability of higher education institutions to address student engagement, success and retention : new horizon or false dawn?

John A Clarke, Karen J Nelson and Ian D Stoodley

Proceedings of the 15th International First Year in Higher Education Conference, pp.1-5

International First Year in Higher Education (FYHE) Conference: New Horizons, 15th (Brisbane, Australia, 26-Jun-2012–29-Jun-2012)

Queensland University of Technology

2012

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Abstract

Curriculum and Pedagogy

Other Education

maturity model

student engagement

student success

student retention

HERN

While the engagement, success and retention of first year students are ongoing issues in higher education, they are currently of considerable and increasing importance as the pressures on teaching and learning from the new standards framework1 and performance funding intensifies. This Nuts & Bolts presentation introduces the concept of a maturity model and its application to the assessment of the capability of higher education institutions to address student engagement, success and retention. Participants will be provided with (a) a concise description of the concept and features of a maturity model; and (b) the opportunity to explore the potential application of maturity models (i) to the management of student engagement and retention programs and strategies within an institution and (ii) to the improvement of these features by benchmarking across the sector.

Details

Title: The maturity model concept as framework for assessing the capability of higher education institutions to address student engagement, success and retention : new horizon or false dawn?
Authors: John A Clarke (Author) - Queensland University of Technology
Karen J Nelson (Author) - Queensland University of Technology
Ian D Stoodley (Author) - Queensland University of Technology
Contributors: R Mortimer (Editor)
Publication details: Proceedings of the 15th International First Year in Higher Education Conference, pp.1-5
Conference details: International First Year in Higher Education (FYHE) Conference: New Horizons, 15th (Brisbane, Australia, 26-Jun-2012–29-Jun-2012)
Publisher: Queensland University of Technology
Date published: 2012
ISBN: 9781921897399
Organisation Unit: University of the Sunshine Coast, Queensland; Office of the Pro Vice-Chancellor (Students)
Language: English
Record Identifier: 99449956302621
Output Type: Conference paper

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