The impact of the social climate on the level of ambiguity in relation to the client: a study of police officers

Yvonne Brunetto; Rodney Farr-Wharton

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The impact of the social climate on the level of ambiguity in relation to the client: a study of police officers

Conference paper

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The impact of the social climate on the level of ambiguity in relation to the client: a study of police officers

Yvonne Brunetto and Rodney Farr-Wharton

Proceedings of the 21st Australian and New Zealand Academy of Management Conference, pp.1-21

Australian and New Zealand Academy of Management (ANZAM) Conference, 21st (Sydney, Australia, 04-Dec-2007–07-Dec-2007)

Australian and New Zealand Academy of Management (ANZAM)

2007

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Abstract

Information Systems

organisational behaviour

public sector and not for profit

human resource management and development

This paper uses a cross-sectional, survey-based, self-report strategy to examine whether the quality of the social climate affects role ambiguity for Australian police officers in relation to their clients. The major finding is that the quality of the subordinate-superior management relationship in the Leader Member Exchange ("LMX")provides a logical link to explain how the social climate affects police officers' level of ambiguity in relation to clients (the public) by affecting their level of satisfaction with information-sharing and their perception of self-determination. This new information explains why it is imperative for public sector managers to implement a new management agenda so as to enhance the quality of the social organisational climate. The findings suggest that an effective social climate is vital if employees are to be effective in meeting the needs of the public and therefore must be a priority for managers at all levels of the hierarchy. Moreover, since governments determine budgets, if it is a real goal of government to become client-focused, new management agendas must be explored.

Details

Title: The impact of the social climate on the level of ambiguity in relation to the client: a study of police officers
Authors: Yvonne Brunetto (Author) - Griffith University
Rodney Farr-Wharton (Author) - University of the Sunshine Coast - Faculty of Business
Contributors: R Chapman (Editor)
Publication details: Proceedings of the 21st Australian and New Zealand Academy of Management Conference, pp.1-21
Conference details: Australian and New Zealand Academy of Management (ANZAM) Conference, 21st (Sydney, Australia, 04-Dec-2007–07-Dec-2007)
Publisher: Australian and New Zealand Academy of Management (ANZAM)
Date published: 2007
ISBN: 1863081402
Organisation Unit: University of the Sunshine Coast, Queensland; USC Business School - Legacy
Language: English
Record Identifier: 99450244502621
Output Type: Conference paper

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