Logo image
Back
Shippers-Providers Perception of Third-Party Logistics Services – An Importance-Performance Matrix Analysis
Conference paper   Peer reviewed

Shippers-Providers Perception of Third-Party Logistics Services – An Importance-Performance Matrix Analysis

Shams Rahman and Willem Selen
Proceedings of the 2010 International Conference on Industrial Engineering and Operations Management
International Conference on Industrial Engineering and Operations Management, 2010 (Dhaka, Bangladesh, 09-Jan-2010–10-Jan-2010)
Industrial Engineering and Operations Management (IEOM)
2010
url
http://www.iieom.org/paper/Final%20Paper%20for%20PDF/285%20Shams_Willem.pdfView
Webpage

Abstract

Business and Management Australia, Importance-Performance Matrix, Logistics services, third-party logistics, shippers Australia Importance-Performance Matrix Logistics services third-party logistics shippers
Using a sample of companies drawn from Logistics Association Australia's current membership list, this study assessed the relative importance assigned by shippers and logistics service providers (LSP) to various elements of third party logistics services. The importance-performance matrix (IPM) analysis was conducted to assess the gap between what is required by the shippers and what is provided by the LSPs, and categorised the logistics service elements into four categories such as 'low priority', 'possible overkill', 'concentrate here', and 'keep up the good work'. The results indicate that the LSPs must improve image in terms of their capability to provide service and at a necessary quality level. They must be able to shorten delivery time, reduce product/service cost and be flexible while providing services. It is critical that they use EDI and stand-alone IT platform to integrate with the shippers.

Details

Metrics

2 File views/ downloads
782 Record Views
Logo image