Responding to identity theft: a systems analysis of actors, responsibilities, and vulnerabilities

Judy Watson; Gemma Read; Donald Kerr; Paul Salmon

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Responding to identity theft: a systems analysis of actors, responsibilities, and vulnerabilities

Conference paper

Peer reviewed

Responding to identity theft: a systems analysis of actors, responsibilities, and vulnerabilities

Judy Watson, Gemma Read, Donald Kerr and Paul Salmon

Contemporary Ergonomics and Human Factors 2024, pp.1-8

Ergonomics and Human Factors Conference, 2024 (Kenilworth, United Kingdom, 22-Apr-2024–24-Apr-2024)

Chartered Institute of Ergonomics and Human Factors (CIEHR)

2024

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Abstract

identity theft

systems thinking

risk management framework

ActorMap

response system

Responding to identity theft incidents is complex however our current understanding of the response system is limited. This study applied a systems analysis with the aim of identifying the actors that share the responsibility for victim outcomes following identity theft incidents in Australia. The findings identify a diverse set of 60 actor types involved in the response process and emphasise the lack of a single ‘one-stop-shop’ point of contact for victims. Recommendations for improvement are suggested.

Details

Title: Responding to identity theft: a systems analysis of actors, responsibilities, and vulnerabilities
Authors: Judy Watson - University of the Sunshine Coast, Queensland, Centre for Human Factors and Sociotechnical Systems
Gemma Read - University of the Sunshine Coast, Queensland, Centre for Human Factors and Sociotechnical Systems
Donald Kerr - University of Southern Queensland
Paul Salmon - University of the Sunshine Coast, Queensland, Centre for Human Factors and Sociotechnical Systems
Contributors: Dave Golightly (Editor)
N Balfe (Editor)
Rebecca Charles (Editor)
Publication details: Contemporary Ergonomics and Human Factors 2024, pp.1-8
Conference details: Ergonomics and Human Factors Conference, 2024 (Kenilworth, United Kingdom, 22-Apr-2024–24-Apr-2024)
Publisher: Chartered Institute of Ergonomics and Human Factors (CIEHR)
Date published: 2024
Organisation Unit: Centre for Human Factors and Sociotechnical Systems; School of Science, Technology and Engineering; School of Health - Psychology; Healthy Ageing Research Cluster
Language: English
Record Identifier: 991049698802621
Output Type: Conference paper

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