Conference paper
Quality management factors in SMEs: An investigation of their effect on organisational performance
Proceedings of the 19th Australian and New Zealand Academy of Management Conference, pp.1-13
Australian and New Zealand Academy of Management (ANZAM) Annual Conference, 19th (Canberra, Australia, 07-Dec-2005–10-Dec-2005)
Australian and New Zealand Academy of Management (ANZAM)
2005
Abstract
This paper investigates the key quality management factors used by Small and Medium Enterprises (SMEs) and their association with organisational performance. The study found that perceived productivity, competitive position, profitability, revenue growth and overall performance appear to be favourably influenced by top management philosophy and supplier support, efficiency improvement and increased interaction with employees and customers. Furthermore, employee and customer involvement, and efficiency improvement would appear to be important in maintaining a competitive edge in terms of return on assets.
Details
- Title
- Quality management factors in SMEs: An investigation of their effect on organisational performance
- Authors
- David Gadenne (Author) - University of the Sunshine Coast - Faculty of BusinessBishnu Sharma (Author) - University of the Sunshine Coast - Faculty of Business
- Contributors
- D Davies (Editor)G Fisher (Editor)R Hughes (Editor)
- Publication details
- Proceedings of the 19th Australian and New Zealand Academy of Management Conference, pp.1-13
- Conference details
- Australian and New Zealand Academy of Management (ANZAM) Annual Conference, 19th (Canberra, Australia, 07-Dec-2005–10-Dec-2005)
- Publisher
- Australian and New Zealand Academy of Management (ANZAM)
- Date published
- 2005
- ISBN
- 1740882458
- Copyright note
- Copyright © 2005 ANZAM. Reproduced with permission of the publisher.
- Organisation Unit
- School of Business and Creative Industries; Indigenous and Transcultural Research Centre; University of the Sunshine Coast, Queensland; USC Business School - Legacy
- Language
- English
- Record Identifier
- 99447774602621
- Output Type
- Conference paper
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