Personas of students accessing a peer-facilitated support for learning program

Mangalam Sankupellay; Christoph Niesel; Richard Medland; Erica Mealy

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Personas of students accessing a peer-facilitated support for learning program

Conference paper

Open access

Personas of students accessing a peer-facilitated support for learning program

Mangalam Sankupellay, Christoph Niesel, Richard Medland and Erica Mealy

2015 Student Transitions Achievement Retention and Success Handbook and Proceedings

Students, Transitions, Achievement, Retention & Success (STARS) Conference, 2015 (Melbourne, Australia, 01-Jul-2015–04-Jul-2015)

STARS

2015

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Abstract

Information Systems

Specialist Studies in Education

STIMulate is a support for learning program at the Queensland University of Technology in Brisbane, Australia. The program provides assistance in mathematics, science and information technology for undergraduate students. This paper develops personas - archetypal users - that represent the attitudes and motivations of students that utilise STIMulate (in particular, the IT stream). Seven different personas were developed based on interviews gathered from Peer Learning Facilitators (PLF) who are experienced students that have excelled in relevant subject areas. The personas were then validated by a PLF focus group. Developing the personas enabled us to better understand the characteristics and needs of the students using the STIMulate program, enabling a more critical analysis of the quality of the service provided.

Details

Title: Personas of students accessing a peer-facilitated support for learning program
Authors: Mangalam Sankupellay (Author) - Queensland University of Technology
Christoph Niesel (Author) - Queensland University of Technology
Richard Medland (Author) - Queensland University of Technology
Erica Mealy (Author) - Queensland University of Technology
Publication details: 2015 Student Transitions Achievement Retention and Success Handbook and Proceedings
Conference details: Students, Transitions, Achievement, Retention & Success (STARS) Conference, 2015 (Melbourne, Australia, 01-Jul-2015–04-Jul-2015)
Publisher: STARS
Date published: 2015
Organisation Unit: School of Science and Engineering - Legacy; University of the Sunshine Coast, Queensland; School of Science, Technology and Engineering; Engage Research Lab
Language: English
Record Identifier: 99450788702621
Output Type: Conference paper

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