"How do I save it?" Usability Evaluation of a Systems Theory-Based Incident Reporting Software Prototype by Novice End Users

Eryn L Grant; Natassia Goode; Paul M Salmon; Michael G Lenne; Bridie Scott-Parker; Caroline F Finch

doi:10.1007/978-3-319-20373-7_21

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"How do I save it?" Usability Evaluation of a Systems Theory-Based Incident Reporting Software Prototype by Novice End Users

Conference paper

Peer reviewed

"How do I save it?" Usability Evaluation of a Systems Theory-Based Incident Reporting Software Prototype by Novice End Users

Eryn L Grant, Natassia Goode, Paul M Salmon, Michael G Lenne, Bridie Scott-Parker and Caroline F Finch

Proceedings of the 17th International Conference on Human-Computer Interaction, pp.226-236

International Conference on Human-Computer Interaction (HCI International), 17th (Los Angeles, United States, 02-Aug-2015–07-Aug-2015)

Lecture Notes in Computer Science (LNCS), 9174, Springer International Publishing

2015

DOI: https://doi.org/10.1007/978-3-319-20373-7_21

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Abstract

incident reporting software tool

prototype

Human Computer Interaction (HCI) checklist

accident analysis

The level of usability achieved by software tools is a key factor that determines their success and indeed uptake by end users. This paper describes a study that was undertaken to evaluate the usability of a prototype incident reporting software tool. The study involved novice end users completing a series of tasks using the software tool and then completing Ravden and Johnson's Human Computer Interaction (HCI) checklist. The findings identify aspects of the system that pose particular challenges for participants. Participants appeared to lack a clear understanding of the relationship between the information required from them, and the underpinning accident analysis method of the software tool. This is perhaps unsurprising, considering that most incident reporting systems do not include these functions. The findings indicate that the tool requires better levels of intuitiveness to assist users in complex tasks so the focus is on awareness of accident causation methods rather than task instructions. The implications for the design of incident reporting software tools are discussed.

Details

Title: "How do I save it?" Usability Evaluation of a Systems Theory-Based Incident Reporting Software Prototype by Novice End Users
Authors: Eryn L Grant (Author) - University of the Sunshine Coast - Faculty of Arts and Business
Natassia Goode (Author) - University of the Sunshine Coast - Faculty of Arts and Business
Paul M Salmon (Author) - University of the Sunshine Coast - Faculty of Arts and Business
Michael G Lenne (Author) - Monash University
Bridie Scott-Parker (Author) - University of the Sunshine Coast - Faculty of Arts and Business
Caroline F Finch (Author) - Federation University Australia
Contributors: Don Harris (Editor)
Publication details: Proceedings of the 17th International Conference on Human-Computer Interaction, pp.226-236
Conference details: International Conference on Human-Computer Interaction (HCI International), 17th (Los Angeles, United States, 02-Aug-2015–07-Aug-2015)
Series: Lecture Notes in Computer Science (LNCS); 9174
Publisher: Springer International Publishing
Date published: 2015
DOI: 10.1007/978-3-319-20373-7_21
Organisation Unit: Centre for Human Factors and Systems Science; School of Social Sciences - Legacy; University of the Sunshine Coast, Queensland; School of Law and Society; Sustainability Research Cluster
Language: English
Record Identifier: 99449262102621
Output Type: Conference paper

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