How can Service-Oriented Architecture drive service innovation in newly emerging service systems?

R Agarwal; J Choi; R Ramamurthy; Willem Selen; H M Selim

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How can Service-Oriented Architecture drive service innovation in newly emerging service systems?

Conference paper

Peer reviewed

How can Service-Oriented Architecture drive service innovation in newly emerging service systems?

R Agarwal, J Choi, R Ramamurthy, Willem Selen and H M Selim

Proceedings of the 7th International Conference on Advanced Information Management and Service, pp.1-6

International Conference on Advanced Information Management and Service (ICIPM): IT, Human and Digital Content, 7th (Jeju, Korea, 29-Nov-2011–01-Dec-2011)

IEEE Publishing Inc.

2011

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Abstract

client interface

collaborative architectures

information technology infrastructure

innovation in service

organizational infrastructure

service delivery

service innovation

service systems

service value network

strategic alignment

data processing

Innovation in services can be regarded as an inter-play of service concepts, service delivery practices, client interfaces, and service delivery technologies. Furthermore, innovations in services are increasingly brought to the market by networks of firms, selected for their unique capabilities and operated in a coordinated manner, referred to as a service system or service value network (SVN). Bringing such service innovations to market by a network of firms requires extensive coordination and integration of data, information/knowledge and processes, while ensuring strategic alignment of partnering firms. In this research we examine how Service-Oriented Architecture (SOA), and its effect on Information Technology Infrastructure Flexibility (ITIF), acts as an enabler for recently identified organizational drivers of services innovation in a service system, namely Collaborative Architecture Management (CAM) and Collaborative Organizational Infrastructure (COI).

Details

Title: How can Service-Oriented Architecture drive service innovation in newly emerging service systems?
Authors: R Agarwal (Author)
J Choi (Author)
R Ramamurthy (Author)
Willem Selen (Author)
H M Selim (Author)
Contributors: F I S Ko (Editor)
K D Kwack (Editor)
S Hwang (Editor)
S Kawata (Editor)
Y-W Chem (Editor)
Publication details: Proceedings of the 7th International Conference on Advanced Information Management and Service, pp.1-6
Conference details: International Conference on Advanced Information Management and Service (ICIPM): IT, Human and Digital Content, 7th (Jeju, Korea, 29-Nov-2011–01-Dec-2011)
Publisher: IEEE Publishing Inc.
Date published: 2011
ISBN: 9788988678442
Organisation Unit: University of the Sunshine Coast, Queensland
Language: English
Record Identifier: 99448848802621
Output Type: Conference paper

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