Conference paper
HRM Practices in Hospitality and Tourism Industry: A Review of the Literature
Conference Proceedings of the 8th Advances in Hospitality and Tourism Marketing and Management (AHTMM) Conference, pp.28-44
Advances in Hospitality and Tourism Marketing and Management Conference, 8th (Bangkok, Thailand, 25-Jun-2018–29-Jun-2018)
Washington State University
2018
Abstract
This study identifies the human resource practices used in the hospitality and tourism industry through the review of articles published in the hospitality and tourism journals (45 articles, 10 journals) and the other non-hospitality journals (26 articles, 17 journals). The review suggests that key HR practices used in the industry are recruitment/selection, performance management, compensation, training and development, employee empowerment, employee recognition and reward. The study also identifies the focus of past HR research in the hospitality and tourism industry. HRM practices, employee turnover, employee retention/intention to stay or leave, job satisfaction/dissatisfaction, work family conflict/work life balance/work family issues/flexible working/employee well-being, customer satisfaction/firm performance among others have been the dominant aspects of past research. The study also presents a range of gaps in HR research in the hospitality and tourism industry for potential future research.
Details
- Title
- HRM Practices in Hospitality and Tourism Industry: A Review of the Literature
- Authors
- Bishnu Sharma (Author) - University of the Sunshine Coast - Faculty of Arts, Business and LawDogan Gursoy (Author) - Washington State University, United States
- Contributors
- Dogan Gursoy (Editor)Diripan Deesilatham (Editor)Pairach Piboonrungroj (Editor)
- Publication details
- Conference Proceedings of the 8th Advances in Hospitality and Tourism Marketing and Management (AHTMM) Conference, pp.28-44
- Conference details
- Advances in Hospitality and Tourism Marketing and Management Conference, 8th (Bangkok, Thailand, 25-Jun-2018–29-Jun-2018)
- Publisher
- Washington State University
- Date published
- 2018
- ISBN
- 9780996424431
- Organisation Unit
- School of Business and Creative Industries; Indigenous and Transcultural Research Centre; University of the Sunshine Coast, Queensland; USC Business School - Legacy
- Language
- English
- Record Identifier
- 99451469002621
- Output Type
- Conference paper
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