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From work analysis to work design: a review of cognitive work analysis design applications
Conference paper   Peer reviewed

From work analysis to work design: a review of cognitive work analysis design applications

Gemma J M Read, Paul M Salmon and M G Lenne
Proceedings of the 56th Annual meeting of the Human Factors and Ergonomics Society, Vol.56(1), pp.368-372
Annual meeting of the Human Factors and Ergonomics Society (HFES), 56th (Boston, United States, 22-Oct-2012–26-Oct-2012)
Sage Publications Inc.
2012
url
https://doi.org/10.1177/1071181312561084View
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Abstract

Psychology
Cognitive work analysis is a framework for analysis to inform the design of complex cognitive systems. However, the framework has been criticized for failing to directly inform design. This paper describes a review of CWA design applications and analyses the way in which CWA-based designs have been developed. The review reveals that the majority of CWA-based design applications are associated with interface design. Further, when designing for causal, compared to intentional domains, CWA has more commonly been applied directly, with little use of further supplemental design methods or processes. In closing, the implications for augmenting CWA to support system design are discussed.

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