Conference paper
Extracting design information from the outputs of system analysis: a case study in public transport ticketing
Advances in Human Aspects of Transportation: Part II, pp.286-299
Applied Human Factors and Ergonomics (AHFE) International Conference, 5th (Krakow, Poland, 19-Jul-2014–23-Jul-2014)
AHFE Conference
2014
Abstract
Analysis and design activities underpinned by the systems thinking are required for the design of modern complex sociotechnical systems. Cognitive work analysis is a commonly used analysis framework for understanding complex systems. Although the framework was developed with a view to then using analysis outputs to inform system design, questions about its direct application to design remain. This paper will describe an approach that was developed to support the translation of cognitive work analysis outputs into design-relevant information. The approach was applied to a case study analysis of a public transport ticketing system, with the insights documented during the analysis being used to prepare design materials for a participatory design workshop. The process of identifying design-relevant information from the analysis outputs and applying this to the preparation of design materials was found to be structured and efficient, providing the potential for traceability between analysis and design without constraining the creativity required for design innovation.
Details
- Title
- Extracting design information from the outputs of system analysis: a case study in public transport ticketing
- Authors
- Gemma J M Read (Author) - Monash UniversityPaul M Salmon (Author) - University of the Sunshine Coast - Faculty of Arts and BusinessMichael G Lenne (Author) - Monash UniversityDaniel P Jenkins (Author) - DCA Design International, United Kingdom
- Contributors
- Neville A Stanton (Editor)S Landry (Editor)G Di Bucchianico (Editor)A Vallicelli (Editor)
- Publication details
- Advances in Human Aspects of Transportation: Part II, pp.286-299
- Conference details
- Applied Human Factors and Ergonomics (AHFE) International Conference, 5th (Krakow, Poland, 19-Jul-2014–23-Jul-2014)
- Publisher
- AHFE Conference
- Date published
- 2014
- ISBN
- 9781495120985
- Copyright note
- Copyright © 2014 AHFE Conference. Reproduced here with kind permission from the copyright holder.
- Organisation Unit
- Centre for Human Factors and Systems Science; University of the Sunshine Coast, Queensland; School of Health - Psychology; School of Law and Society
- Language
- English
- Record Identifier
- 99448980302621
- Output Type
- Conference paper
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