Conference paper
Building personas of students accessing a peer-facilitated support for learning program
OzCHI '15 Proceedings of the Annual Meeting of the Australian Special Interest Group for Computer Human Interaction, pp.412-416
Australian Conference on Human-Computer Interaction (HCI), 27th (Melbourne, Australia, 07-Dec-2015–10-Dec-2015)
Association for Computer Machinery
2015
Abstract
The modern student represents a change from the traditional learner. More than ever before, additional resources are available online and yet personalised learning and peer-assistance programs are becoming an essential part of tertiary education delivery. This paper presents the first stage in a user-centred design approach to the analysis of the completeness and efficacy of such a personalised, peer-based support for learning program. This approach used an iterative design methodology based on contextual interview, workshops and focus groups to develop personas representing students visiting the program. Initial uses of these developed personas have included training of new personnel as well as the evaluation of the program. Overall the use of this user-centred approach and iterative persona development methodology has yielded an invaluable resource for the design of support for learning programs across the higher education industry within Australia and beyond.
Details
- Title
- Building personas of students accessing a peer-facilitated support for learning program
- Authors
- Mangalam Sankupellay (Author) - Queensland University of TechnologyErica Mealy (Author) - Queensland University of TechnologyChristoph Niesel (Author) - Queensland University of TechnologyRichard Medland (Author) - Queensland University of Technology
- Contributors
- Bernd Ploderer (Editor)Marcus Carter (Editor)Martin Gibbs (Editor)Wally Smith (Editor)Frank Vetere (Editor)
- Publication details
- OzCHI '15 Proceedings of the Annual Meeting of the Australian Special Interest Group for Computer Human Interaction, pp.412-416
- Conference details
- Australian Conference on Human-Computer Interaction (HCI), 27th (Melbourne, Australia, 07-Dec-2015–10-Dec-2015)
- Publisher
- Association for Computer Machinery
- Date published
- 2015
- DOI
- 10.1145/2838739.2838831
- ISBN
- 9781450336734
- Organisation Unit
- School of Science and Engineering - Legacy; University of the Sunshine Coast, Queensland; School of Science, Technology and Engineering; Engage Research Lab
- Language
- English
- Record Identifier
- 99451002102621
- Output Type
- Conference paper
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