Breaking bad systems with Human Factors and Ergonomics: Using Work Domain Analysis to identify strategies to disrupt trading in dark net marketplaces

Paul M Salmon; Ben R Lane; Dennis Desmond; Adrian Cherney; Gayan Kulatilleke; Anita Matthews; David Lacey; Neville A Stanton

doi:10.1177/1071181319631315

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Breaking bad systems with Human Factors and Ergonomics: Using Work Domain Analysis to identify strategies to disrupt trading in dark net marketplaces

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Breaking bad systems with Human Factors and Ergonomics: Using Work Domain Analysis to identify strategies to disrupt trading in dark net marketplaces

Paul M Salmon, Ben R Lane, Dennis Desmond, Adrian Cherney, Gayan Kulatilleke, Anita Matthews, David Lacey and Neville A Stanton

Proceedings of the Human Factors and Ergonomics Society 2019 Annual Meeting, Vol.63(1), pp.458-462

International Annual Meeting of the Human Factors and Ergonomics Society (HFES), 63rd (Seattle, United States, 28-Oct-2019–01-Nov-2019)

Sage Publications Inc.

2019

DOI: https://doi.org/10.1177/1071181319631315

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Abstract

Design Practice and Management

Psychology

The trading of illicit goods in dark net marketplaces is a significant and growing global problem. This paper describes the findings from a study which involved the use of Work Domain Analysis in conjunction with a node breaking process to identify interventions designed to disrupt trading in dark net marketplaces. The analysis identified a series of critical disruption points and opportunities for disrupting dark net trading, including strategies to disrupt critical functions such as marketplace administration, reputation management, and product management. The analysis also showcases the potential use of Human Factors and Ergonomics for disrupting, as well as optimising, complex sociotechnical systems. The benefits of using Human Factors and Ergonomics to disrupt complex systems, as well as optimise them, are discussed along with potential application areas.

Details

Title: Breaking bad systems with Human Factors and Ergonomics: Using Work Domain Analysis to identify strategies to disrupt trading in dark net marketplaces
Authors: Paul M Salmon (Author) - University of the Sunshine Coast
Ben R Lane (Author) - University of the Sunshine Coast
Dennis Desmond (Author) - University of the Sunshine Coast
Adrian Cherney (Author) - University of Queensland
Gayan Kulatilleke (Author) - University of Queensland
Anita Matthews (Author) - University of the Sunshine Coast
David Lacey (Author) - University of the Sunshine Coast
Neville A Stanton (Author) - University of Southampton, United Kingdom
Publication details: Proceedings of the Human Factors and Ergonomics Society 2019 Annual Meeting, Vol.63(1), pp.458-462
Conference details: International Annual Meeting of the Human Factors and Ergonomics Society (HFES), 63rd (Seattle, United States, 28-Oct-2019–01-Nov-2019)
Publisher: Sage Publications Inc.
Date published: 2019
DOI: 10.1177/1071181319631315
ISSN: 2169-5067
Organisation Unit: Centre for Human Factors and Systems Science; Cyber Institute; School of Science, Technology and Engineering; School of Health - Psychology; School of Law and Society
Language: English
Record Identifier: 99450846702621
Output Type: Conference paper

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