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The real event of re-engineering
Book chapter   Peer reviewed

The real event of re-engineering

Jane F Craig and P W Yetton
Steps to the Future: Fresh thinking on the management of IT-based Organizational transformation, pp.187-204
Wiley-Blackwell Publishing Inc.
1997
url
http://au.wiley.com/WileyCDA/WileyTitle/productCd-0787903582,descCd-description.htmlView
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Abstract

Information Systems
Information technology promises much but, as many businesses are finding, it often fails to deliver. Representing the new wave of thinking about I.T., this thought-provoking collection assembles leading researchers from four continents, including Dan Robey, Robert Zmud, Claudio Ciborra and Robert Benjamin. Writing with deep knowledge of both I.T. and business, they persuasively argue for the integration of the core business unit and the I.T. function, advocate a new role for I.T. professionals, stress the importance of managing outcomes rather than process, and provide practical guidelines for turning new ideas into new management practices. [Book Synopsis]

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