Book chapter
Operational management of crisis resolution teams
Crisis Resolution and Home Treatment in Mental Health, pp.319-326
Cambridge University Press
2008
Abstract
Clinical effectiveness is dependent upon effective operational management. Drawing on extensive experience in the organisation and day-to-day running of crisis resolution teams (CRTs), this chapter proposes practical solutions to the challenges of managing such multidisciplinary teams in a complex service system that increasingly involves other specialist teams, as well as established community, ward-based and emergency services. Good-quality management and leadership allows the strengths of individual team members to be used to best advantage and promotes the development of good-quality care and a positive team culture. The challenges for any team leader are to shape the efforts that each team member contributes into a clinically coherent service, to support the team effectively in its purpose, and to ensure that adequate infrastructure is in place for the team to fulfil its function. A modernised mental health service is a much more complex system with multiple channels of communication for teams and clinical pathways for patients and their families. The following issues will, therefore, be addressed: team composition and size in relation to its catchment area population, shift working and ensuring adequate clinical cover, communication and information sharing, balancing demand with capacity, and the team's interface with other services. Team size and composition Within England, CRTs have developed at an unsteady pace and in a relatively ad hoc fashion despite attempts at prescribing team size and implementation principles in the Policy Implementation Guide (Department of Health, 2001). © Cambridge University Press 2008 and 2009.
Details
- Title
- Operational management of crisis resolution teams
- Authors
- Stephen Niemiec (Author)
- Contributors
- Sonia Johnson (Editor)Justin Needle (Editor)Jonathan Bindman (Editor)Graham Thonicroft (Editor)
- Publication details
- Crisis Resolution and Home Treatment in Mental Health, pp.319-326
- Publisher
- Cambridge University Press
- Date published
- 2008
- DOI
- 10.1017/CBO9780511543906.027
- ISBN
- 9780521678759
- Organisation Unit
- University of the Sunshine Coast, Queensland
- Language
- English
- Record Identifier
- 99450566902621
- Output Type
- Book chapter
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- Web Of Science research areas
- Health Policy & Services
- Psychiatry
- Psychology, Clinical
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Source: InCites