Mask or mirrors? The emergence of consumer rights in nonprofit human service organisations

Catherine McDonald; Philip R Crane

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Mask or mirrors? The emergence of consumer rights in nonprofit human service organisations

Journal article

Peer reviewed

Mask or mirrors? The emergence of consumer rights in nonprofit human service organisations

Catherine McDonald and Philip R Crane

Third Sector Review, Vol.1, pp.19-38

1995

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Abstract

Policy and Administration

Social Work

Business and Management

nonprofit

consumer rights

third sector

human services

This paper reports on a study of 25 nonprofit human service organisations offering four types of human services. The purpose of the study was first to explore the manner in which consumer rights are both conceptualized and operationalized in the nonprofit human service context. Secondly the study explored whether differences occur between organisations whose primary funding body emphasized the importance of a rights framework in its program delivery and those where this is not the case.

Details

Title: Mask or mirrors? The emergence of consumer rights in nonprofit human service organisations
Authors: Catherine McDonald (Author) - Queensland University of Technology
Philip R Crane (Author) - Queensland University of Technology
Publication details: Third Sector Review, Vol.1, pp.19-38
Publisher: Australian and New Zealand Third Sector Research Inc.
ISSN: 1323-9163
Organisation Unit: School of Law and Society; University of the Sunshine Coast, Queensland; School of Social Sciences - Legacy; Sexual Violence Research and Prevention Unit
Language: English
Record Identifier: 99450332502621
Output Type: Journal article

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