When paradigms collide at the road rail interface: evaluation of a sociotechnical systems theory design toolkit for cognitive work analysis

Gemma J M Read; Paul M Salmon; Michael G Lenne

doi:10.1080/00140139.2015.1134816

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When paradigms collide at the road rail interface: evaluation of a sociotechnical systems theory design toolkit for cognitive work analysis

Journal article

Peer reviewed

When paradigms collide at the road rail interface: evaluation of a sociotechnical systems theory design toolkit for cognitive work analysis

Gemma J M Read, Paul M Salmon and Michael G Lenne

Ergonomics, Vol.59(9), pp.1135-1157

2016

DOI: https://doi.org/10.1080/00140139.2015.1134816

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Abstract

cognitive work analysis

sociotechnical systems

rail level crossings

safety

design

The Cognitive Work Analysis Design Toolkit (CWA-DT) is a recently developed approach that provides guidance and tools to assist in applying the outputs of CWA to design processes to incorporate the values and principles of sociotechnical systems theory. In this paper, the CWA-DT is evaluated based on an application to improve safety at rail level crossings. The evaluation considered the extent to which the CWA-DT met pre-defined methodological criteria and aligned with sociotechnical values and principles. Both process and outcome measures were taken based on the ratings of workshop participants and human factors experts. Overall, workshop participants were positive about the process and indicated that it met the methodological criteria and sociotechnical values. However, expert ratings suggested that the CWA-DT achieved only limited success in producing RLX designs that fully aligned with the sociotechnical approach. Discussion about the appropriateness of the sociotechnical approach in a public safety context is provided.

Details

Title: When paradigms collide at the road rail interface: evaluation of a sociotechnical systems theory design toolkit for cognitive work analysis
Authors: Gemma J M Read (Author) - University of the Sunshine Coast - Faculty of Arts, Business and Law
Paul M Salmon (Author) - University of the Sunshine Coast - Faculty of Arts, Business and Law
Michael G Lenne (Author) - Monash University
Publication details: Ergonomics, Vol.59(9), pp.1135-1157
Publisher: Taylor & Francis Ltd.
Date published: 2016
DOI: 10.1080/00140139.2015.1134816
ISSN: 0014-0139
Grants: A new complex systems approach to road trauma: Applying systems thinking to the fatal five, FT140100681, Australian Research Council (Australia, Canberra) - ARC
Application of contemporary systems-based methods to reduce trauma at rail level crossings, LP100200387, Australian Research Council (Australia, Canberra) - ARC
Organisation Unit: Centre for Human Factors and Systems Science; School of Health - Psychology; School of Law and Society
Language: English
Record Identifier: 99449558802621
Output Type: Journal article

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Collaboration types: Domestic collaboration
Web Of Science research areas: Engineering, Industrial; Ergonomics; Psychology; Psychology, Applied