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Year: 2015
Publication Details: Handbook of Service Innovation / pp.237-249
Editor(s): Agarwal, R, Selen, W, Roos, G, Green, R (eds)
Resource Type: Book Chapter
Reviewed: Reviewed

Year: 2011
Publication Details: Service Systems Implementation / pp.253-273
Editor(s): Demirkan, H, Spohrer, J C, Krishna, V (eds)
Resource Type: Book Chapter
Reviewed: Reviewed

Year: 2011
Publication Details: Proceedings of the 7th International Conference on Advanced Information Management and Service / pp.1-6
Editor(s): Ko, F I S, Kwack, K D, Hwang, S, Kawata, S, Chem, Y-W (eds)
Resource Type: Conference Paper
Reviewed: Reviewed
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