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Year: 2017
Publication Details: International Journal of Contemporary Hospitality Management / Vol. 29, No. 6, pp.1522-1540
Resource Type: Journal Article
Full Text: Full Text
Reviewed: Reviewed

Year: 2015
Publication Details: Service Industries Journal / Vol. 35, No. 1-2, pp.96-114
Resource Type: Journal Article
Reviewed: Reviewed

Year: 2015
Publication Details: Handbook of Service Innovation / pp.237-249
Editor(s): Agarwal, R, Selen, W, Roos, G, Green, R (eds)
Resource Type: Book Chapter
Reviewed: Reviewed

Year: 2014
Publication Details: Journal of New Business Ideas and Trends / Vol. 12, No. 1, pp.27-41
Resource Type: Journal Article
Full Text: Full Text
Reviewed: Reviewed
Year: 2011
Publication Details: Service Systems Implementation / pp.253-273
Editor(s): Demirkan, H, Spohrer, J C, Krishna, V (eds)
Resource Type: Book Chapter
Reviewed: Reviewed

Year: 2011
Publication Details: Proceedings of the 7th International Conference on Advanced Information Management and Service / pp.1-6
Editor(s): Ko, F I S, Kwack, K D, Hwang, S, Kawata, S, Chem, Y-W (eds)
Resource Type: Conference Paper
Reviewed: Reviewed
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