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Year: 2018
Publication Details: Journal of Service Theory and Practice / Vol. 28, No. 6, pp.752-773
Resource Type: Journal Article
Full Text: Full Text
Reviewed: Reviewed

Year: 2016
Publication Details: Service Industries Journal / Vol. 36, No. 7-8, pp.278-298
Resource Type: Journal Article
Reviewed: Reviewed

Year: 2016
Publication Details: Proceedings of the 2016 Australian and New Zealand Marketing Academy Conference / pp.747-754
Editor(s): David Fortin, Lucie K Ozanne (eds)
Resource Type: Conference Paper
Full Text: Full Text
Reviewed: Reviewed
Year: 2014
Publication Details: Proceedings of the 2014 Australian and New Zealand Marketing Academy Conference / pp. 911-917
Editor(s): Sharyn Rundle-Theile, Krzysztof Kubacki and Denni Arli (eds)
Resource Type: Conference Paper
Full Text: Full Text
Reviewed: Reviewed
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