A sociotechnical design toolkit for bridging the gap between systems-based analyses and system design

Home

Centre for Human Factors and Sociotechnical Systems

Research Publications

A sociotechnical design toolkit for bridging the gap between systems-based analyses and system design

Add to Quick Collection

Title: A sociotechnical design toolkit for bridging the gap between systems-based analyses and system design
Author/Creator: Read, Gemma J M | Salmon, P M | Goode, N | Lenne, M G
Description: Cognitive work analysis (CWA) is a systems-based framework for analyzing complex sociotechnical systems; however, its ability to directly inform design has been questioned. The Cognitive Work Analysis Design Toolkit (CWA-DT) was developed to address this gap. This study describes the development, application, and evolution of the CWA-DT and examines the extent to which it provides a useful approach to design. The evaluation draws upon five case-study applications. In three applications, involving the design of public transport ticketing systems, railway level crossing environments and road intersections, the toolkit was used in conjunction with CWA. In addition, we present two case studies where the CWA-DT was used with other systems-based analysis frameworks (for the design of incident prevention strategies for led outdoor activities and systemic interventions to improve road safety) to illustrate the flexibility of the toolkit. Based on feedback from participants involved in CWA-DT design processes, it is concluded that it provides a useful approach for translating human factors analyses into design concepts. Additional applications and adaptations of the approach are encouraged. © 2018 Wiley Periodicals, Inc.
Relation: Human Factors and Ergonomics In Manufacturing / Vol. 28, No. 6, pp.327-341
Relation: http://dx.doi.org/10.1002/hfm.20769
Year: 2018
Publisher: John Wiley & Sons Inc.
Subject: FoR 0910 (Manufacturing Engineering) | FoR 1503 (Business and Management) | FoR 1702 (Cognitive Sciences) | cognitive systems engineering | cognitive work analysis | design methods | design strategies | transportation

Collection(s): Research Publications
Resource Type: Journal Article
Identifier: ISSN: 1090-8471
Reviewed

310 Visitors

3 Downloads

USC Research Bank - University of the Sunshine Coast, Queensland, Australia