Operationalisation of the organisational orientation and culture construct in service value networks

R Agarwal; Willem Selen

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Operationalisation of the organisational orientation and culture construct in service value networks

Conference paper

Open access

Peer reviewed

Operationalisation of the organisational orientation and culture construct in service value networks

R Agarwal and Willem Selen

Proceedings of the 24th Australian and New Zealand Academy of Management Conference, pp.1-18

Australian and New Zealand Academy of Management (ANZAM) Conference, 24th (Adelaide, Australia, 08-Dec-2010–10-Dec-2010)

Australian and New Zealand Academy of Management (ANZAM)

2010

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Abstract

Business and Management

service value network

collaborative culture

entrepreneurial orientation

learning orientation

market/customer orientation

freedom of speech culture

Today's service organisations increasingly operate as part of a larger service system or Service Value Network (SVN). This requires organisations to develop a work culture which encourages collaboration, communication, creativity, risk taking and empowerment among their members, and motivates employees to question fundamental beliefs and work patterns. This paper develops the Organisational Orientation and Culture (OOC)-construct for building a sustainable SVN, and comprises four key cultures and orientations from the literature: entrepreneurial orientation, collaborative culture, learning orientation, and market/customer orientation. Using empirical data from a large Australian telecommunications SVN, and through the use of Exploratory Factor Analysis (EFA) and Confirmatory Factor Analysis (CFA) (using a holdout sample), this paper demonstrates that Collaborative Culture, Entrepreneurial Orientation, and a newly merged factor Freedom of Speech Culture emerge as the predominant underlying factors of culture for contemporary collaborative service organisations.

Details

Title: Operationalisation of the organisational orientation and culture construct in service value networks
Authors: R Agarwal (Author) - University of Technology Sydney
Willem Selen (Author) - United Arab Emirates University, United Arab Emirates
Contributors: B Gurd (Editor)
Publication details: Proceedings of the 24th Australian and New Zealand Academy of Management Conference, pp.1-18
Conference details: Australian and New Zealand Academy of Management (ANZAM) Conference, 24th (Adelaide, Australia, 08-Dec-2010–10-Dec-2010)
Publisher: Australian and New Zealand Academy of Management (ANZAM)
Date published: 2010
ISBN: 1877040827
Organisation Unit: University of the Sunshine Coast, Queensland
Language: English
Record Identifier: 99447763802621
Output Type: Conference paper
Research Statement: false

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